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Springhill Suites, Fremont Newark
SERVICE & TRANSITIONS -- 👍 good Pristine cleanliness & hospitality! The common spaces were so clean, well-lit, & contemporary that...
Jan 93 min read
Hampton Inn, Oakland Downtown City Center
SERVICE & TRANSITIONS -- 👍 good Bright beautiful & spotless! Cleaning standards were as impressive as could be throughout the property. ...
Jan 73 min read
Mission Inn Hotel & Spa
SERVICE & TRANSITIONS -- 👍 ok An elegant, luminous, & sophisticated vibe in dazzling full force. The grounds & architecture were more...
Jan 73 min read
Hotel Abri, Union Square
SERVICE & TRANSITIONS -- 👍 ok A Functional anti-lobby that still possessed an intimate, "brooding" aesthetic at night, creating a dim,...
Jan 63 min read
LA Crystal Hotel-Los Angeles-Long Beach Area
SERVICE & TRANSITIONS -- 👍 good The public spaces were exceptionally clean-- cleaner than a drill sergeant’s bunker -- dazzling, and...
Jan 52 min read
Sonesta Essential, Vacaville-Napa Valley
Formerly Hampton Inn ... SERVICE & TRANSITIONS -- 👍good Friendly & easy-going check-in w/good banter from Angel. Walking into the...
Jan 52 min read
Humphreys Half Moon Inn, Shutter Island San Diego
SERVICE & TRANSITIONS -- 👎 poor Pleasant check-in: swift, professional, & thorough-- Tap pay also supported (great for those resorts...
Dec 1, 20244 min read
Astro Pasadena Hotel (Motel)
SERVICE & TRANSITIONS -- 👍 good Slow checkin but the woman working here seemed friendly. Not friendly enough for a $30 early checkin...
Oct 26, 20242 min read
Chancellor Hotel
SERVICE & TRANSITIONS -- 👍 great Staff were uniformly excellent in hospitality & concierge. The checkin flow has become much quicker...
Aug 3, 20242 min read
Sonesta, Emeryville, San Francisco Bay Bridge
SERVICE & TRANSITIONS -- 👍 ok An "empty" vibe, forgettable customer service, & dreary atmosphere. I didn't get the impression anyone...
Jul 31, 20242 min read
Hilton Garden Inn, Fremont (#235.)
MUCH more redeeming the 2nd time around! SERVICE & TRANSITIONS -- 👍 great A consistently spotless property with warm & welcoming staff....
Jul 29, 20242 min read
The Never List: CA
Never to book regardless of: Property ratings reset on Google Maps, Yelp, company website rating Changes in management Name change Deep...
Jul 13, 20241 min read
University Plaza Waterfront Hotel
Previously known as the Lexington Plaza Waterfront Hotel SERVICE & TRANSITIONS -- 👎 Not off to a great start: $75 early check-in fee (A...
Jul 11, 20243 min read
Aloft, Dublin-Pleasanton
SERVICE & TRANSITIONS -- This Aloft pattern has grown on me. Each location has been impeccably clean; from the pool table to the...
Jun 3, 20243 min read
The Dylan, at SFO
SERVICE & CHECKIN -- 👎 ok First impression of the customer experience was not positive. Remarkably inefficient at servicing customers; ...
May 28, 20243 min read
Airport Inn
SERVICE & TRANSITIONS -- Checkin becomes quirky after hours, so arrive during daylight to minimize your own bewilderment... It's still...
May 27, 20242 min read
Marriott, Oakland City Center
SERVICE & TRANSITIONS -- What they lack in speed, they make up for in warmth. Dolly was an ace-- thank you sir!!🫡 Cleaning/runner staff...
May 25, 20243 min read
Villa Montes Hotel, Ascend Collection
SERVICE & TRANSITIONS -- Perfect customer service. John was a delight; super helpful & a master of the hospitality craft. He must...
May 22, 20242 min read
Hotel Stratford
SERVICE & TRANSITIONS -- Fantastic hospitality; the kindest service persons I've seen operate a hotel. For an electronic-assisted...
May 22, 20242 min read
Sonesta, Silicon Valley
SERVICE & TRANSITIONS -- Early checkin was available @ no extra charge. They're equipped but tap payment which was convenient....
May 21, 20243 min read
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